How to raise a concern with us, and what happens when you do. Last updated July 2026.
At Minster Self Drive Ltd, we are committed to providing excellent customer service. If you are unhappy with any aspect of your booking or vehicle hire, we would like the opportunity to resolve your concerns.
Please submit your complaint in writing, providing as much detail as possible, to:
Email: [email protected]
To help us investigate quickly, it is useful to include your booking reference, the branch you hired from, the dates of your hire, and a description of what went wrong.
Once received, your complaint will be acknowledged, reviewed, and escalated where necessary to ensure it is dealt with fairly, efficiently, and as quickly as possible. We will investigate the matter thoroughly and keep you informed throughout the process.
We value all customer feedback and use it to help improve our services.
If you would prefer to speak to someone first, you can contact any of our branches:
York: 01904 644 333
Middlesbrough: 01642 468 554
Newcastle: 0191 488 8700
Sunderland: 0191 565 5544
Wakefield: 01924 366 366
Minster Self Drive Limited, Company No. 05538018