Complaints procedure
Customers can call the rental branch and discuss with manager to resolve, if cannot resolve please email our middlesbrough office: [email protected]. This will then be escalated to our Operations manager to resolve, if this still cannot be resolved the complaint will be escalated to our Director. If the complaint cannot be resolved, we can move to the BVRLA resolutions team.
York:
Unit 1A, Malton Road Industrial Estate, York, YO32 9TN
Opening times:
Mon-Fri: 8am – 5.30pm
Sat: 8am – 12.30pm
Sun: Closed
01904 644 333
Middlesbrough:
Old station Rd, South Bank, Middlesbrough TS6 6AD
Opening times:
Mon-Fri: 8am – 5.30pm
Sat: 8am – 12.30pm
Sun: Closed
01642 468554
Wakefield:
45 Denby Dale Road, Avondale Street, Wakefield, WF2 8DP
Opening times:
Mon-Fri: 8am – 5.30pm
Sat: 8am – 12.30pm
Sun: Closed
01924 366 366
Sunderland:
Pallion New Road, Sunderland, SR4 6UA
Opening times:
Mon-Fri: 8am – 5.30pm
Sat: 8am – 12.30pm
Sun: Closed